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Incident Report for HashiCorp Services

On September 8, 2018 at 12:01am UTC (5:01 PM PDT), Terraform Enterprise incurred 41 minutes of severely degraded service after an intermediate SSL certificate had expired. The certificate expiration prevented the system from retrieving customer data or performing any Terraform plans or applies.

We replaced the certificate, allowing the system to resume normal operation. This certificate was missed in our rollout of a standard auto-renewal certificate process used for all other aspects of the system. We will correct this oversight and perform an audit to identify any other static certificates that have not been converted to auto-renew. Additionally, we are improving our expiration alerts for all certificates to provide early warning for any future expiration issues.

Posted Sep 11, 2018 - 18:42 UTC

This incident has been resolved.
Posted Sep 08, 2018 - 03:34 UTC
The issue has been fully resolved and all systems are normal.
Posted Sep 08, 2018 - 01:15 UTC
System should operational now, though we are continuing to monitor and recover the system.
Posted Sep 08, 2018 - 00:42 UTC
The team has identified the cause of the issue and is still working to resolve this. We will continue to provide a status update as it changes. Thank you for your patience.
Posted Sep 08, 2018 - 00:36 UTC
Issue has been identified and we are working to resolve this. Will provide and update in the next ten minutes.
Posted Sep 08, 2018 - 00:20 UTC
Alert triggered for the site and investigating the cause. More updates soon.
Posted Sep 08, 2018 - 00:07 UTC
This incident affected: Terraform Cloud (Atlas, Terraform Runs).