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Services Incident history
Payment Receipts may not be received
Identified - We're currently addressing an issue where some customers have not been receiving payment receipts. It appears that certain emails are being filtered as spam by Gmail. We're working on a solution to ensure that all emails are delivered properly. For any immediate assistance with payment receipts, please reach out to our support team.
Jul 22, 2024 - 18:56 UTC
HCP Portal Operational
HCP API Operational
HCP Boundary Operational
HCP Consul Dedicated Operational
AWS-ap-northeast-1 Operational
AWS-ap-southeast-1 Operational
AWS-ap-southeast-2 Operational
AWS-ca-central-1 Operational
AWS-eu-central-1 Operational
AWS-eu-west-1 Operational
AWS-eu-west-2 Operational
AWS-us-east-1 Operational
AWS-us-east-2 Operational
AWS-us-west-2 Operational
Azure-Australia Southeast Operational
Azure-Canada Central Operational
Azure-Central US Operational
Azure-East US Operational
Azure-East US 2 Operational
Azure-France Central Operational
Azure-Japan East Operational
Azure-North Europe Operational
Azure-Southeast Asia Operational
Azure-UK South Operational
Azure-West Europe Operational
Azure-West US 2 Operational
HCP Packer Operational
HCP Vault Dedicated Operational
AWS-ap-northeast-1 Operational
AWS-ap-southeast-1 Operational
AWS-ap-southeast-2 Operational
AWS-ca-central-1 Operational
AWS-eu-central-1 Operational
AWS-eu-west-1 Operational
AWS-eu-west-2 Operational
AWS-us-east-1 Operational
AWS-us-east-2 Operational
AWS-us-west-2 Operational
Azure-Australia Southeast Operational
Azure-Canada Central Operational
Azure-Central US Operational
Azure-East US Operational
Azure-East US 2 Operational
Azure-France Central Operational
Azure-Japan East Operational
Azure-North Europe Operational
Azure-Southeast Asia Operational
Azure-UK South Operational
Azure-West Europe Operational
Azure-West US 2 Operational
HCP Vault Secrets Operational
HCP Vault Radar Operational
HCP Waypoint Operational
HCP Terraform Operational
Terraform Registry Operational
Vagrant Cloud Operational
Waypoint URL Service Operational
Releases Operational
APT Repository Operational
Helm Chart Repository Operational
RPM Repository Operational
Releases Site Operational
Private Container Registry Operational
Linux Package Archive Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024
HCP UI Experiencing Intermittent Unavailability In Several Products
Resolved - We have verified that functionality has returned
Jul 27, 00:00 UTC
Monitoring - We are seeing the recovery of the issues with UI availability around the services mentioned above. Our engineers will continue to monitor the state to verify the changes
Jul 26, 23:30 UTC
Identified - We have determined the cause of the issues and are testing the fixes within our development environments

Customers will experience intermittent UI unavailability within
- Cloud Boundary
- Cloud Vault (dedicated)
- Vault Radar
- HVN
Jul 26, 23:10 UTC
Investigating - Customers are likely unable to access the current state and events within Hashicorp Vault Secrets.
We're currently investigating the issue, and will provide an update soon.
Jul 26, 22:14 UTC
Jul 26, 2024
Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Identified an incident
Resolved - Our Engineering team has resolved the following issue:

Some user might have experienced issues while deleting SAML configurations.

These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.
Jul 23, 17:15 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with:

User may have experienced issues with deleting SAML configurations. The issues has been resolved and deleting SAML configurations should work again.

We are monitoring the situation closely and will post an update as soon as the issue is fully resolved.
Jul 23, 13:57 UTC
Identified - Our Engineering team has identified the cause for the following incident:

Some users may experience issues deleting SAML configurations.

We are actively working on a fix. Once we have additional information, we will share another update.
Jul 23, 11:58 UTC
Jul 22, 2024

Unresolved incident: Payment Receipts may not be received.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
HCP Boundary Clusters Unaccessbile
Resolved - HCP Boundary clusters are operational.
Jul 20, 20:59 UTC
Monitoring - We have identified a solution for the outage and HCP Boundary clusters are being scheduled. We will continue to monitor until we are confident that all clusters are healthy.
Jul 20, 20:41 UTC
Update - We are working toward a solution regarding an infrastructure issue that is preventing HCP Boundary clusters from being scheduled. We will continue to provide updates at an hourly cadence.
Jul 20, 19:41 UTC
Update - We are still actively working on the issue causing HCP Boundary clusters to be unavailable & will provide further updates as we make progress.
Jul 20, 18:42 UTC
Identified - We've identified the issue impacting HCP Boundary clusters and are performing tasks to resolve the issue.
Jul 20, 16:04 UTC
Investigating - HCP Boundary clusters are failing to schedule. Causing clusters to be inaccessible. We are investigating the issue and will update shortly.
Jul 20, 15:32 UTC
HCP Boundary Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 UTC
Scheduled - HCP Boundary will undergo planned maintenance on Saturday, July 20th beginning at 14:00 UTC. We expect this maintenance to be complete within two hours. During this time, HCP Boundary sessions may disconnect unexpectedly. We will post updates as necessary throughout the maintenance period.
Jul 16, 17:00 UTC
Jul 19, 2024
HCP Vault Dedicated with reports of degraded state notifications
Resolved - We have verified that the fix we have implemented before has caused recovery of all the impacted clusters. Currently, all the impacted clusters should be back up and healthy.
Jul 19, 16:30 UTC
Investigating - Our engineering team is investigating an issue with HCP Vault Dedicated with reports of degraded state notifications (email). Users may experience failed operations related to creating, managing, or updating existing clusters, however HCP Vault clusters remain operational. We will share another update as soon as we have more information.
Jul 19, 15:37 UTC
Investigating HVD Azure Central US cluster unavailability
Resolved - We have received another update from Azure provider verifying that all the Azure Storage clusters are recovered with their mitigation. On our side, all the impacted clusters are back up and healthy too.
Jul 19, 04:26 UTC
Monitoring - We have received the latest update from Azure confirming that they have identified the underlying root of the issue on their end and have started implementing mitigation.

We have already seen recovery of our affected Azure clusters in the Central US region and by now have verified that all impacted clusters are restored and are back healthy. We have left the incident open until we have formally received final green lights from Azure provider. All the affected clusters are healthy as of now.
Jul 19, 04:07 UTC
Update - We have received the latest update from Azure confirming that they have found the issue and have started incremental mitigation which could be observed in the next 90 minutes.

We have also already seen recovery of HCP Vault clusters in Azure Central US affected by this.
Jul 19, 02:28 UTC
Update - We're continuing to investigate the Azure Central US issue with Microsoft and will provide an update when we have one.
Jul 18, 23:53 UTC
Investigating - Our engineering team is investigating an issue with multiple HCP Vault Dedicated clusters in Azure Central US. Azure Service Health shows there is an ongoing incident with Microsoft Virtual Machines in this region.

During this time, users with HCP Vault Dedicated clusters in Azure Central US may experience unavailability.

We will share another update as soon as we have more information.
Jul 18, 23:08 UTC
Jul 18, 2024
Jul 17, 2024
HCP Terraform Latency Degredation
Resolved - The applied mitigations have successfully resolved the issue.

During the incident customers may have noticed Terraform Runs failing due to the increased latency: those can now be retried.
Jul 17, 16:22 UTC
Monitoring - Engineers have rolled back the problematic change, and have observed signs of recovery. We are currently monitoring the application to ensure a return to normal operation.
Jul 17, 15:38 UTC
Identified - Our Engineering team has identified and is currently attempting to mitigate a change that has increased latency on HCP Terraform. Customers are likely experiencing large increases in latency across Workspace and Run api endpoints.
Jul 17, 14:55 UTC
Jul 16, 2024
Project Creation Errors
Resolved - Our Engineering team has resolved the issue.

These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.
Jul 16, 15:15 UTC
Monitoring - Our Engineering team has implemented a fix to resolve the issue with new project creation.

We are monitoring the situation closely and will post an update as soon as the issue is fully resolved.
Jul 16, 15:00 UTC
Investigating - Our engineering team is investigating an increase in errors when creating new projects in HCP Terraform. Customers may experience 500 errors when creating new projects.

We will share another update as soon as we have more information.
Jul 16, 14:07 UTC
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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